Política de reembolso
BIKE SHOP OUTLET — RETURN & REFUND POLICY
Last Updated: August 8, 2026
ALL SALES ARE FINAL
All purchases made through Bike Shop Outlet are considered final sale once an order has been placed.
Bike Shop Outlet does not accept voluntary returns, exchanges, refunds, or order cancellations for reasons including, but not limited to:
• Change of mind
• Ordering the wrong size, color, model, or quantity
• Ordering a product that is incompatible with your bicycle or equipment
• Incorrect product selection by the customer
• Finding the product at a different price after purchase
• No longer needing or wanting the product
• Cycling clothing or footwear not fitting as expected
Customers are responsible for carefully reviewing product descriptions, specifications, compatibility, sizing, quantities, pricing, and shipping information before completing their purchase.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be waived under applicable Mexican law.
ORDER CANCELLATIONS
Orders cannot be canceled once they have been placed.
Our fulfillment process may begin shortly after an order is received. Customers are responsible for verifying their products, quantities, sizes, delivery address, contact information, and all other order details before completing checkout.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive merchandise that is damaged, defective, or different from what you ordered, you must contact Bike Shop Outlet within 48 hours of confirmed delivery.
The 48-hour reporting period begins when the applicable carrier or delivery service records the order as delivered to the customer's delivery address.
To submit a claim, contact:
Email: bikeshopoutlet0@gmail.com
Phone: +52 81-8017-0298
Please provide:
• Your order number
• Full name associated with the order
• Description of the problem
• Clear photographs of the affected product
• Photographs of the original packaging
• Photographs clearly showing any damage or incorrect merchandise
• Video evidence when reasonably necessary to evaluate the claim
• Any additional information reasonably requested by Bike Shop Outlet
Please keep the product and all original packaging while your claim is being reviewed.
Submitting a claim does not automatically guarantee a refund or replacement. Bike Shop Outlet will review the information provided and determine the appropriate resolution based on the circumstances and applicable law.
PRODUCT COMPATIBILITY
Bike Shop Outlet sells bicycle parts, accessories, cycling clothing, cycling shoes, bicycle tubes, and related cycling products.
Customers are responsible for confirming compatibility, measurements, specifications, and sizing before purchasing.
When appropriate, customers should consult a qualified bicycle mechanic before purchasing or installing a component.
To the extent permitted by applicable law, Bike Shop Outlet is not responsible for damage resulting from improper installation, misuse, unauthorized modification, incorrect assembly, improper maintenance, normal wear and tear, or use with incompatible equipment.
CONTACT
Bike Shop Outlet
Monterrey, Nuevo León, Mexico
Email: bikeshopoutlet0@gmail.com
Phone: +52 81-8017-0298